The Retrovive customer journey: what to expect

Our process revolves around you, the customer.

Once you contact us our team will be in touch to request basic information about your project - for example, your address and the size of the rooms.

If we can help you, we will outline the next steps. If we don't think Retrovive is the best solution for your particular project, we'll tell you this right away.

Fair and transparent pricing.

Often we can give a cost estimate based on the information you provide. Sometimes we will come and visit you and your property to ensure we have a full understanding of your expectations and the size of the project.

Once you give us the go-ahead we will agree a date with you for the installation and our team will get to work.

Our quote includes all materials, travel and our Warm Home Guarantee. We don't ask for large up-front payments and we stick to the quote we give for the work.

We aim to minimise disruption for you.

On the day of installation we will arrive with a Retrovive branded van containing all our equipment and materials for the job. We will need to park fairly close to your door as our insulation material is blown in from our van through a flexible pipe.

We ask that the room is clear of furniture and carpet before our arrival. Many customers take the opportunity to spring clean or have wooden floorboards sanded after we insulate.

Our experienced teams are respectful, courteous and take good care of your property while we are there. That's why so much of our work comes through referrals.

Contact us today and take your first step towards a warmer home.